Refund Policy

Cancellation Policy

No refund will be paid if cancellation is received less than 14 days before an event.

Bookings cancelled after these dates, or bookings for persons who do not attend on the day, must be paid in full, whatever the circumstances.

Cancellations received 14 days or more before an event will be refunded in full, less a $55 administration fee (inc GST).

All cancellations must be made in writing via email to rsvp@normans.com.au

Substitute attendees

The transfer of a booking to another person is allowed at any stage after booking but shared / split registration is not, given the nature of this event. Please advise rsvp@normans.com.au of the change of attendee.

Free Events

Cancellation of a booking for a free event must be advised seven days before the event in writing by email or fax (as noted above). Any cancellations received after this date, or where an attendee does not attend on the day, may incur an administration charge of $22 per person (inc GST). As with paid events, the transfer of a booking to another person will occur at any time.

Free Event Online Booking

Completing a free event booking online does not guarantee you a place. If there are places available, you will receive booking confirmation and/or joining instructions in due course. If there is no availability, you will be advised within two working days that you have been placed on a waiting list.

Invoicing

Please note registration is only confirmed upon payment of invoice.

Payment Online by Credit Card

Invoices are automatically generated and will be made out to the person who has made the booking, whether or not that is the person booked to attend. The invoice will also identify the person booked to attend (where different to the person who made the booking). Where a booking is changed the invoice will reflect this unless the invoice has already been sent. Invoices will not be re-issued to reflect changed bookings.

Change of Content or Venue

It may be necessary for reasons beyond our control to change the content, timing, speakers or the venue for this event. We are not responsible for any travel or accommodation costs incurred should an event be postponed or cancelled.