Performance Management & Having Difficult Conversations

Norman Waterhouse Lawyers are pleased to offer a half day training session tailored for your Managers and HR professionals to provide guidance in having difficult conversations in the workplace. This will be a hands-on interactive session which will simulate difficult conversations to provide your managers with the tools to better manage situations.

Workplace issues can arise in many different forms, many of these issues arise due to miscommunication or a lack of communication within the workplace. By applying effective communication techniques issues can be promptly and informally addressed before they escalate to a dispute requiring third party intervention.

In this session, Norman Waterhouse will:

• Delve into the legal aspects of navigating difficult conversations and the managerial expectations that come with them.
  

• Identify practical tools for handling incidents and engage in role-playing exercises demonstrating common workplace scenarios.

Key Learnings

• Understanding underperformance.

• Identifying underperformance and its causes.

• Risks of improper management of underperformance.

• The law and expectations on managers

• What are difficult situations and tools to manage these incidences

• Best Practice

• Interactive session – how would you manage these situations

WHERE
Delivery: In-person
(council offering only)
Maximum 30 attendees per session

DURATION
Full day
9:30 am - 3:00 pm

COST PER COUNCIL
$4000 + any disbursement relating to travel (per council)

For further details on this training or to enrol your council, please contact Sathish Dasan on +61 8 8210 1253 or sdasan@normans.com.au